Privacy Policy

1. Introduction

Welcome to Phonoverse, a product of Guruji Enterprises. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

By using Phonoverse, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an Account: Name, email address, phone number, and password
• Make a Purchase: Billing address, shipping address, and payment information
• Contact Us: Your name, email, phone number, and message content
• Use Our Services: Profile information, preferences, and settings

2.2 Automatically Collected Information

When you use our app or website, we automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, time spent, features used, search queries
• Location Data: Approximate location based on IP address (with your permission)
• Log Data: IP address, browser type, access times, and referring URLs

2.3 Information from Third Parties

• Social media authentication information (if you choose to login via social platforms)
• Payment processing information from our payment partners
• Analytics and advertising partners

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 To Provide and Maintain Our Services

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations, updates, and delivery notifications
• Process payments and prevent fraudulent transactions

3.2 To Improve Our Services

• Analyze usage patterns and user preferences
• Develop new features and functionality
• Conduct research and analytics
• Test and troubleshoot technical issues

3.3 To Communicate With You

• Send promotional emails and marketing communications (with your consent)
• Provide personalized product recommendations
• Send notifications about your account or orders
• Respond to your inquiries and support requests

3.4 For Legal and Safety Reasons

• Comply with legal obligations and regulatory requirements
• Protect against fraudulent or illegal activities
• Enforce our terms and conditions
• Protect the rights and safety of our users

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who help us operate our business:

• Payment Processors: To process your payments securely
• Delivery Partners: To ship and deliver your orders
• Cloud Storage Providers: To store and manage data
• Analytics Providers: To analyze app usage and improve services
• Customer Support Tools: To provide customer service

4.2 Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or illegal activities

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All sensitive data is encrypted in transit and at rest using SSL/TLS protocols
• Secure Servers: Data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Payment Security: We use PCI-DSS compliant payment processors

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Update

• Access your personal information through your account settings
• Update or correct inaccurate information
• Request a copy of the data we hold about you

6.2 Opt-Out Rights

• Marketing Communications: Unsubscribe from promotional emails using the link in each email
• Push Notifications: Disable notifications in your device or app settings
• Location Data: Disable location services in your device settings

6.3 Account Deletion

You have the right to delete your account at any time. Please see our Account Deletion Policy for detailed instructions.

6.4 Data Portability

You can request a copy of your data in a machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how you use our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant ads and track campaign performance

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

8. Children's Privacy

Phonoverse is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website and app
• Sending an email notification (for material changes)
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: