Returns and Refunds

Cancelling an order

• Cancel for free before the order is marked Shipped, from the app or by emailing info@phonoverse.in with your Order ID.
• After shipment you can refuse delivery and receive a full refund once the item is back with us.
• We may cancel an order for stock issues, pricing errors, incorrect addresses or suspected fraud. Refunds for these take 5 to 7 business days.

Return window and conditions

• Returns are accepted within 7 days of delivery. Pickup is free and the product must be handed over within 2 days of scheduling pickup.
• Eligible reasons include defects, wrong product, transit damage, missing accessories and quality issues.
• Items must be in original condition with accessories, packaging and invoice, and the IMEI or serial number must match the invoice.

How to request a return

In the app go to My Orders, select the order, tap Return and choose a reason. We review requests within 24 hours.

Refund timelines

• Quality check takes 1 to 2 days. Refunds start on day 3 and arrive by day 5 to 10.
• Wallet: instant to 2 hours. UPI: 1 to 3 business days. Cards and net banking: 5 to 7 business days.
• Defective, wrong or damaged products get a full refund. Partial refunds may apply for missing original packaging or cosmetic damage caused by the user.

Not eligible

• Gift cards and digital products.
• Items with tampered seals, water damage indicators or unauthorised repairs.
• Returns requested after 7 days.

Support

Email info@phonoverse.in. Monday to Saturday, 10:00 AM to 7:00 PM IST.